AT&T Park Game FAQ

TICKET FAQs

Q: Where will my seats be at AT&T Park?
A: We’ve made every effort to seat you in a location that is as comparable to your Buck Shaw seating category – a breakdown by section is below:

Q: When will I know where my seats are?
A: Replacement tickets for this match have already been mailed out. If you have not received your tickets, please contact your Fan Relations Specialist as soon as possible.

Q: What if I want to make a last minute exchange?
A: We are no longer accepting ticket exchanges into this match.

If you wish to return your tickets for another Earthquakes match, your AT&T Park tickets must be received by the Earthquakes Front Office on or before Thursday, March 15.

AT&T Park tickets must be returned in person or by mail.

Please note, faxed, scanned, and/or emailed copies will not be accepted. 

The Front Office address is:

San Jose Earthquakes | 451 El Camino Real, Suite 220 | Santa Clara, CA 95050

Any tickets received after March 15 will be returned to the sender at the address on file.

Q: What if I can’t use my tickets to the AT&T Park game – can I exchange them or turn them in later for Unused Ticket Night?
A: Yes.  In the event that you are not able to attend the match at AT&T Park and/or your tickets are not returned on or before the March 15 deadline, you will be able to redeem your unused tickets for seats within the Center Circle, Sideline, Goal View or Supporters sections on any of our 2012 Unused Ticket Nights.

Q: Can I still purchase additional tickets for the AT&T Park Doubleheader?
A: All ticket sales, including those on the day of the game will be based on availability at the AT&T Park Box Offices.  The Fan Relations staff will be able to assist you with purchasing your additional tickets through the end of the day on Wednesday, March 14.  All ticket purchases made on or after Thursday, March 15 can be made online, by phone at 800.225.2277, or in person at the AT&T Park Box Offices.

Q: Can I purchase tickets on the day of the game?
A: All ticket sales, including those on the day of the game, will be sold at the AT&T Park Box Offices.  Please note: tickets are subject to availability.

Q: What happens if I lose, forget or bring the wrong tickets to AT&T Park on the day of the game?
A: If your tickets are misplaced, please call Fan Relations by Wednesday, March 14 – we will reissue your tickets for you.  After this date, we will be happy to reprint your tickets for you at the AT&T Park Box Office the day of the game.

Q: How can I get seats next to my season seats?
A: Because of the limited availability of tickets in the designated Season Ticket Holder seat locations at AT&T Park, additional tickets within those seating areas cannot be purchased.  Additional tickets are available for purchase in all other areas of AT&T Park and we’ll gladly provide your guests with the best available seat location at the time of purchase.

Q: I bought additional seats online, but they are nowhere near my season ticket seats – what can I do?
A: Because of the limited availability of tickets in the designated Season Ticket Holder seat locations at AT&T Park, additional tickets within those seating areas cannot be purchased. Rest assured that your guests will have great seats, as the ones purchased online were the best available seats in that price level at the time of your purchase.

Q: Why do I have to pay full price since I am a STH?
A: Although we are not able to offer your season ticket rate on additional ticket purchases, we believe the value for the price is tremendous. Each ticket purchased includes the best available seat location for two soccer matches in one of the nation’s premier venues.  Keep in mind, too, that your season ticket seating is at your season ticket rate!

STADIUM FAQs

Q: What time will gates open?
A: Gates will open at 1:00 p.m. PT.

Q: Can I leave between games and/or will re-entry be allowed?
A: No, there will be no re-entry permitted.

Q: Can I bring any food or non-alcoholic beverages into AT&T Park with me?
A: Outside food is allowed into AT&T Park. Non-alcoholic beverages are also allowed, provided that the cap is sealed and in a plastic bottle no larger than 20 ounces.

Q: Where will the Mexico & Senegal supporters be seated?
A: Supporters for the Mexico and Senegal Olympic teams will have the opportunity to purchase tickets in all non-Season Ticket Holder designated sections throughout AT&T Park; however, there will not be an organized supporters' section for either team.

Q: Where will the Earthquakes supporters be seated?
A: Earthquakes supporters will be located in sections 107 and 108 of AT&T Park.

Q: Where can we tailgate?
A: Guests may tailgate in parking lots A and D, the bus lot, and outside of Pier 48. Guests must confine their tailgating to the space occupied by their vehicle. No adjacent spaces will be available for tailgating. Only charcoal BBQs are permitted and must be placed in an accessible area (i.e. not blocked by vehicle). For fire safety, please use the orange coal bins to dispose of hot coals. Trash bins are located throughout the lot as well.

More information on parking and tailgating is available by calling Imperial Parking at (415) 227-0114.

Q: Is alcohol allowed at the tailgate?
A: Yes – alcohol will be allowed at tailgates; however, no alcoholic beverages may be brought into AT&T Park.

PARKING & TRANSPORTATION FAQs

Q: I have a full season parking pass for the games at Buck Shaw – will my Game 2 pass be valid for this game?
A: Yes. All Game 2 parking passes in the full season parking booklets will be accepted in Lot A.

If you do not have a full season parking pass, AT&T Park has over 4,000 parking spaces in Parking Lots A, C, and D, as well as Pier 48, which are operated by Impark – see map for lot locations and public transportation routes.

Additional Parking is also available north of the ballpark at Piers 30/32 (Embarcadero at Bryant) and also across the street from Piers 30/32.

Q: What time will the parking lots open?
A:  All lots will open at 11:00 a.m. PT.

Q: How much will parking cost?
A: Parking will be $20 per car in every lot.

Q: Can I use public transportation to get to AT&T Park?
A: Yes.  There are a number of public transportation options to get to AT&T Park - click here for more information.

MISCELLANEOUS FAQs

Q: Why are the Earthquakes playing at 2:00 p.m. instead of 4:30 p.m.?
A: The Earthquakes chose to play the first match for competitive reasons.  By playing the first match of the doubleheader, the Quakes are ensured a better pitch for their regular season match vs. Houston.

Q: I am a NetSuite On-Field Seatholder – will I still be entitled to a pre-game meal?
A:  There will not be a pre-game meal; however, you will receive $25.00 in AT&T Food Bucks per seat when you check in for the match on Saturday.

Q: Can I pick up my throwback jersey(s) at AT&T Park?
A: Throwback jerseys will not be distributed at AT&T Park.  They will be available for pick-up at the Season Ticket Holder Pre-Season Event and at Guest Services during the following matches at Buck Shaw Stadium:

• Saturday, March 10th
• Saturday, April 7th
• Saturday, April 21st
• Wednesday, May 2nd