SEASON TICKET HOLDER FAQ
o What are my benefits as a 2013 Earthquakes Season Ticket Holder?
o How do I manage my account online?
o How do I reach my Fan Relations Specialist?
o How does my personal miniplan work?
o If I cannot make it to a home game, how can I return/exchange my ticket(s)?
o What are Unused Ticket Nights?
o What are the bonus games included in my full season package?
o How do I purchase additional tickets at my Season Ticket Holder discount rate?
o I am not receiving information from the San Jose Earthquakes. Why not?
o What are my parking options as a Season Ticket Holder?
o In the event that the team doesn’t make the playoffs, what happens to my ticket?
o What are my benefits as a 2013 Earthquakes Season Ticket Holder?
As an Earthquakes Season Ticket Holder, you are entitled to many benefits including your personal seat location for every regular season Earthquakes match, two bonus games and one playoff match, the ability to purchase single game tickets at your discounted season ticket rate, and flexible ticket exchange privileges. Click Here for a full list of benefits.
o How do I manage my account online?
As an Earthquakes Season Ticket Holder, you can access your account online to update your contact information, forward your tickets, view your account balance, make payments using our Account Manager.
o How do I reach my Fan Relations Specialist?
If you know your Fan Relations Specialist, you may contact him/her directly:
Stacy McGranor, Fan Relations Manager
o Phone: 408.556.7725
o Email: smcgranor@sjearthquakes.com
Miguel Duarte, Fan Relations Specialist
o Phone: 408.556.7709
o Email: mduarte@sjearthquakes.com
Alyssa Emmons, Fan Relations Specialist
o Phone: 408.556.7716
o Email: aemmons@sjearthquakes.com
Kipp Lawton, Fan Relations Specialist
o Phone: 408.556.7768
o Email: klawton@sjearthquakes.com
Kristen Shelbourne, Fan Relations Specialist
o Phone: 408.556.7728
o Email: kshelbourne@sjearthquakes.com
If you do not yet know who your Fan Relations Specialist is, please contact us at 408.556.7700 and we will be happy to put you in touch with him/her!
o How does my Personal Mini Plan Work?
A Personal Mini Plan gives you the flexibility to pick the games you want to come out to during the season. By purchasing a personalized mini plan you have 20 tickets (equal to 1 full season ticket) that you can allocate for tickets to a minimum of 4 games. For example, you can allocate 4 tickets to 5 games or 2 tickets to 10 games or however you would like as long as you select 4 or more games throughout the course of the season. Once the schedule gets released in mid-January you can then select the games you’re interested in applying your tickets toward and your exact seat location will be assigned.
- 20 tickets are equivalent to 1 full season seat
- Each additional “bank” of 20 tickets you purchase will be the equivalent to an additional full season seat – 40 tickets are equivalent to 2 full season seats, 60 tickets for 3, etc.
o You must pick a minimum of 4 games
o Blackout dates will apply after first game of the season
If I cannot make it to a home game, how can I return/exchange my ticket(s)?
We are proud to offer a very flexible Ticket Exchange Program exclusively for our season ticket holders!
To return your tickets, bring or mail your tickets to the following address:
San Jose Earthquakes
Attention: Fan Relations
451 El Camino Real, Suite 201
Santa Clara, CA 95050
Fax your tickets to Fan Relations at (408) 260-6802 or email an image of your tickets to your Fan Relations Specialist
Tickets for game(s) that you are unable to attend must be sent to the Front Office at least 48 hours in advance of the match (unless announced otherwise) in order for the exchange to be valid. Tickets that are faxed or emailed must reflect that the barcode has been cut or torn.
At the time of return, a credit will be issued to the account of the original purchaser. Ticket credits will be issued in the amount originally paid for the ticket and cannot be exchanged for cash or merchandise. Credit balances will not carry over; therefore, all credits must be applied prior to the end of the 2013 MLS regular season.
For questions or season ticket information, please call the Front Office at (408) 556-7700
Please note: Ticket exchanges will not be accepted for any 2013 Premium Matches, which includes the June 29 match vs. LA Galaxy and the club's first home playoff match. You can exchange for the June 29 game up until our home opener on March 3.
o What are Unused Ticket Nights?
Tickets for past games that were not returned for a ticket credit can be redeemed for tickets to Earthquakes Unused Ticket Nights. On Unused Ticket Nights, undamaged, un-scanned tickets can be traded in for an additional seat(s).
The 2013 Unused Ticket Nights are as follows:
o Wednesday, May 8 vs. Toronto FC
o Wednesday, October 9 vs. Colorado Rapids
Like the Ticket Exchange Program, this benefit is exclusively for full Season Ticket Holders. Unused tickets redeemed for these matches will be located in the Center Circle, Sideline, Goal View or Supporters sections. To redeem your unused tickets, you can either mail or drop them off to the Front Office at:
San Jose Earthquakes
Attention: Fan Relations
451 El Camino Real, Suite 201
Santa Clara, CA 95050
Please note, unused tickets cannot be emailed or faxed. To complete the redemption, the account numbers on all unused tickets must be identical.
o What are the bonus games included in my full season package?
Our goal is to provide our Season Ticket Holders with the highest caliber bonus games we can. Because tournament and opponent scheduling information is not available to us prior to the start of the season, the 2013 bonus games will be scheduled as they are confirmed.
For your convenience, although the opponents are not yet confirmed, tickets to these games will be included in your season ticket package. These tickets will be labeled "Bonus Game 1" and "Bonus Game 2"
As soon as the dates, times and opponents are confirmed for these matches, you will be notified.
o How do I purchase additional tickets at my Season Ticket Holder discount rate?
To purchase single game tickets at your Season Ticket Holder discount rate, simply contact your Fan Relations Specialist by phone or email and s/he will place your order for you. If you would prefer to purchase your additional tickets in person, we will be happy to assist you between the hours of 9 a.m. – 5 p.m. at our Front Office, which is located at 451 El Camino Real, Suite 201, Santa Clara, CA 95050.
All major credit cards will be accepted, as will cash, checks and/or ticket credit from the current season.
o I am not receiving information from the San Jose Earthquakes. Why not?
The majority of the Season Ticket Holder updates sent from the Earthquakes are sent via email, as this method allows us to reach our Season Ticket Holders very efficiently. Other updates may come via U.S. Mail, Federal Express or a personal call from your Fan Relations Specialist.
If you are not currently receiving this information, there may be a number of reasons including:
· We do not have your most current contact information
· An unsubscribe request associated with your email address was submitted to us
· The email settings currently associated with your address do not permit emails from the San Jose Earthquakes
o What are my parking options as a Season Ticket Holder?
As a NetSuite VIP On-Field seatholder, you are entitled to one complimentary VIP Parking pass per four seats you own. Additionally, season ticket holders have the option to purchase full season parking passes at a discounted rate.
Please note: Lot 4 is the only lot in which tailgating is permitted.
In the event that the team doesn’t make the playoffs, what happens to my ticket?
You will receive a credit on your Earthquakes account for the full amount you paid for the ticket(s), which can be applied toward any ticket or ticket package for the 2014 season. No refunds will be issued.
For answers to questions not listed here, contact Fan Relations or click here.