SEASON TICKET HOLDER FAQ
o What are my benefits as a 2012 Earthquakes Season Ticket Holder?
o How do I manage my account online?
o How do I reach my Fan Relations Specialist?
o If I cannot make it to a home game, how can I return/exchange my ticket(s)?
o What are Unused Ticket Nights?
o What are the bonus games included in my full season package?
o How do I purchase additional tickets at my Season Ticket Holder discount rate?
o I am not receiving information from the San Jose Earthquakes. Why not?
o What are my parking options as a Season Ticket Holder?
o In the event that the team doesn’t make the playoffs, what happens to my ticket?
o What are my benefits as a 2012 Earthquakes Season Ticket Holder?
As an Earthquakes Season Ticket Holder, you are entitled to many benefits including your personal seat location for every regular season Earthquakes match, two bonus games and one playoff match, the ability to purchase single game tickets at your discounted season ticket rate, and flexible ticket exchange privileges. Click Here for a full list of benefits.
o How do I manage my account online?
As an Earthquakes Season Ticket Holder, you can access your account online to update your contact information, forward your tickets, view your account balance, make payments using our Account Manager.
o How do I reach my Fan Relations Specialist?
If you know your Fan Relations Specialist, you may contact him/her directly:
Stacy McGranor, Fan Relations Manager
o Phone: 408.556.7725
o Email: smcgranor@sjearthquakes.com
Miguel Duarte, Fan Relations Specialist
o Phone: 408.556.7709
o Email: mduarte@sjearthquakes.com
Jen Mizono, Fan Relations Specialist
o Phone: 408.556.7716
o Email: jmizono@sjearthquakes.com
If you do not yet know who your Fan Relations Specialist is, please contact us at 408.556.7700 and we will be happy to put you in touch with him/her!
o If I cannot make it to a home game, how can I return/exchange my ticket(s)?
We are proud to offer a very flexible Ticket Exchange Program exclusively for our season ticket holders!
To return your tickets, Bring or mail your tickets to the following address:
San Jose Earthquakes
Attention: Fan Relations
451 El Camino Real, Suite 220
Santa Clara, CA 95050
· Fax your tickets to Fan Relations at (408) 260-6802
· Email an image of your tickets to your Fan Relations Specialist
Tickets for game(s) that you are unable to attend must be sent to the Front Office at least 48 hours in advance of the match (unless announced otherwise) in order for the exchange to be valid. Tickets that are faxed or emailed must reflect that the barcode has been cut or torn.
At the time of return, a credit will be issued to the account of the original purchaser. Ticket credits will be issued in the amount originally paid for the ticket and cannot be exchanged for cash or merchandise. Credit balances will not carry over; therefore, all credits must be applied prior to the end of the 2012 MLS regular season.
For questions or season ticket information, please call the Front Office at (408) 556-7700
o What are Unused Ticket Nights?
Tickets for past games that were not returned for a ticket credit can be redeemed for tickets to Earthquakes Unused Ticket Nights. On Unused Ticket Nights, undamaged, un-scanned tickets can be traded in for an additional seat(s).
The 2012 Unused Ticket Nights are as follows:
o Saturday, July 14 vs. Real Salt Lake
o Saturday, August 25 vs. Colorado Rapids
o Wednesday, September 19 vs. Portland Timbers
Like the Ticket Exchange Program, this benefit is exclusively for full Season Ticket Holders. Unused tickets redeemed for these matches will be located in the Center Circle, Sideline, Goal View or Supporters sections. To redeem your unused tickets, you can either mail or drop them off to the Front Office at:
San Jose Earthquakes
Attention: Fan Relations
451 El Camino Real, Suite 220
Santa Clara, CA 95050
Please note, unused tickets cannot be emailed or faxed. To complete the redemption, the account numbers on all unused tickets must be identical.
o What are the bonus games included in my full season package?
Our goal is to provide our Season Ticket Holders with the highest caliber bonus games we can. Because tournament and opponent scheduling information is not available to us prior to the start of the season, the 2012 bonus games will be scheduled as they are confirmed.
For your convenience, although the opponents are not yet confirmed, tickets to these games will be included in your season ticket package. These tickets will be labeled “Bonus Game 1” and “Bonus Game 2”.
As soon as the dates, times and opponents are confirmed for these matches, you will be notified.
o How do I purchase additional tickets at my Season Ticket Holder discount rate?
To purchase single game tickets at your Season Ticket Holder discount rate, simply contact your Fan Relations Specialist by phone or email and s/he will place your order for you. If you would prefer to purchase your additional tickets in person, we will be happy to assist you between the hours of 9 a.m. – 5 p.m. at our Front Office, which is located at 451 El Camino Real, Suite 220, Santa Clara, CA 95050.
All major credit cards will be accepted, as will cash, checks and/or ticket credit from the current season.
o I am not receiving information from the San Jose Earthquakes. Why not?
The majority of the Season Ticket Holder updates sent from the Earthquakes are sent via email, as this method allows us to reach our Season Ticket Holders very efficiently. Other updates may come via U.S. Mail, Federal Express or a personal call from your Fan Relations Specialist.
If you are not currently receiving this information, there may be a number of reasons including:
· We do not have your most current contact information
· An unsubscribe request associated with your email address was submitted to us
· The email settings currently associated with your address do not permit emails from the San Jose Earthquakes
o What are my parking options as a Season Ticket Holder?
As a NetSuite VIP On-Field seatholder, you are entitled to one complimentary VIP Parking pass per four seats you own. Additionally, season ticket holders have the option to purchase full season parking passes at a discounted rate.
Please note: Lot 4 is the only lot in which tailgating is permitted.
In the event that the team doesn’t make the playoffs, what happens to my ticket?
You will receive a credit on your Earthquakes account for the full amount you paid for the ticket(s), which can be applied toward any ticket or ticket package for the 2013 season. No refunds will be issued.
For answers to questions not listed here, contact Fan Relations or click here.