o   What are my benefits as a 2014 Earthquakes Season Ticket Holder?

o   How do I manage my account online?

o   How do I reach my Fan Relations Specialist?

o   How does my flex plan work?

o   If I cannot make it to a home game, how can I return/exchange my ticket(s)?

o   What are Unused Ticket Nights?

o   What are the bonus games included in my full season package?

o   How do I purchase additional tickets at my Season Ticket Holder discount rate?

o   I am not receiving information from the San Jose Earthquakes. Why not?

o   What are my parking options as a Season Ticket Holder?

o   What are my benefits as a 2014 Earthquakes Season Ticket Holder?

As an Earthquakes Season Ticket Holder, you are entitled to many benefits including your personal seat location for every regular season Earthquakes match and two bonus games, the ability to purchase single game tickets at your discounted season ticket rate, and flexible ticket exchange privileges. Click Here for a full list of benefits.

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o How do I manage my account online?

As an Earthquakes Season Ticket Holder, you can access your account online to update your contact information, forward your tickets, view your account balance, make payments using our Account Manager. 

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o   How do I reach my Fan Relations Specialist?

If you know your Fan Relations Specialist, you may contact him/her directly:

Alyssa Emmons, Fan Relations Specialist
o   Phone:  408.556.7716
o   Email:    aemmons@sjearthquakes.com

Kipp Lawton, Fan Relations Specialist
o   Phone:  408.556.7768
o   Email:    klawton@sjearthquakes.com

Kristen Shelbourne, Premium Seating Retention Manager
o   Phone:  408.556.7728
o   Email:    kshelbourne@sjearthquakes.com

Alyssa Wong, Fan Relations Specialist
o   Phone:  408.556.7738
o   Email:    awong@sjearthquakes.com
 

If you do not yet know who your Fan Relations Specialist is, please contact us at 408.556.7700, option 2 and we will be happy to put you in touch with him/her!

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o How does my Flex Plan Work?

An Earthquakes Flex Plan gives you the flexibility to allocate your season ticket package(s) for tickets to just the games you want to attend.*
Each personalized Flex Plan you purchase will consist of 19 tickets, which is the equivalent of one full season ticket package.  These 19 tickets can be allocated any way you wish as long as your selections meet just a few criteria:

  • A minimum of four games must be selected
  • Premium matches can be included in your Flex Plan as long as those tickets are allocated on or before March 14, 2014 – these matches are as follows:

o   Saturday, June 28 vs. LA Galaxy
o   Saturday, September 14 vs. LA Galaxy
o   Saturday, October 18 vs. Vancouver Whitecaps FC

  • You will receive one ticket for each Flex Plan you purchase for the August 2 match vs. Seattle Sounders FC at Levi’s Stadium – any additional tickets will need to be purchased during the exclusive Season Ticket Holder presale, which is planned for April 2014

To set up your Flex Plan, please contact your Fan Relations Specialist at 408.556.7700, option 2.
*Additional tickets cannot be allocated to the August 2 match to be played at Levi’s Stadium

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If I cannot make it to a home game, how can I return/exchange my ticket(s)?

We are proud to offer a very flexible Ticket Exchange Program exclusively for our season ticket holders!

To return your tickets, bring or mail your tickets to the following address:

San Jose Earthquakes
Attention: Fan Relations
451 El Camino Real, Suite 201
Santa Clara, CA 95050

Fax your tickets to Fan Relations at (408) 260-6802 or email an image of your tickets to your Fan Relations Specialist

Tickets for game(s) that you are unable to attend must be sent to the Front Office at least 48 hours in advance of the match (unless announced otherwise) in order for the exchange to be valid. Tickets that are faxed or emailed must reflect that the barcode has been cut or torn.

At the time of return, a credit will be issued to the account of the original purchaser. Ticket credits will be issued in the amount originally paid for the ticket and cannot be exchanged for cash or merchandise. Credit balances will not carry over; therefore, all credits must be applied prior to the end of the 2014 MLS regular season. 

For questions or season ticket information, please call the Front Office at (408) 556-7700

Please note: We are no longer accepting ticket exchanges into any 2014 Premium Matches, which include the June 28 match vs. LA Galaxy at Stanford Stadium, the August 2 match vs. Seattle Sounders FC at Levi’s Stadium, the Sept. 14 match vs. LA Galaxy at Buck Shaw Stadium, and the October 18 match vs. Vancouver Whitecaps FC at Buck Shaw Stadium.

The deadline to have exchanged into these matches was Friday, March 14, 2014. 

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o What are Unused Ticket Nights?

Season tickets for past games that were not returned for a ticket credit can be redeemed for tickets to Earthquakes Unused Ticket Nights.  On Unused Ticket Nights, undamaged, un-scanned tickets can be traded in for an additional seat(s).

The 2014 Unused Ticket Nights are as follows:

  • Wednesday, May 7 vs. Colorado Rapids
  • Wednesday, July 23 vs. Chicago Fire

Like the Ticket Exchange Program, this benefit is exclusively for full Season Ticket Holders. Unused season tickets redeemed for these matches will be located in the Center Circle, Sideline, Corner Flag or Supporters sections. To redeem your unused season tickets, you can either mail or drop them off to the Front Office at least 48 hours in advance of the match (unless announced otherwise) in order for the exchange to be valid. Tickets that are faxed or emailed must reflect that the barcode has been cut or torn. 

San Jose Earthquakes
Attention: Fan Relations
451 El Camino Real, Suite 201
Santa Clara, CA 95050

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o What are the bonus games included in my full season package?

Our goal is to provide our Season Ticket Holders with the highest caliber bonus games we can. Because tournament and opponent scheduling information is not available to us prior to the start of the season, the 2014 bonus games will be scheduled as they are confirmed. "Bonus Game A" will be the San Jose Earthquakes CONCACAF Champions League quarterfinal match against Deportivo Toluca on March 11. Kickoff will be at 7 p.m. PT at Buck Shaw Stadium. 

For your convenience, tickets to these games will be included in your season ticket package.  These tickets will be labeled "Bonus Game A" and "Bonus Game B"

As soon as the dates, times and opponents are confirmed for "Bonus Game B," you will be notified via email and on our website.

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o How do I purchase additional tickets at my Season Ticket Holder rate?

To purchase single game tickets at your Season Ticket Holder rate, simply contact your Fan Relations Specialist by phone or email and s/he will place your order for you.  If you would prefer to purchase your additional tickets in person, we will be happy to assist you Monday through Friday between the hours of 9 a.m. – 5 p.m. at our Front Office, which is located at 451 El Camino Real, Suite 201, Santa Clara, CA 95050.

All major credit cards will be accepted, as will cash, checks and/or ticket credit from the current season.

Please note: A maximum of 9 tickets per match at season ticket holder rate. Quantities of 10 or more will be sold at the discounted group rate. 

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o I am not receiving information from the San Jose Earthquakes. Why not?

The majority of the Season Ticket Holder updates sent from the Earthquakes are sent via email, as this method allows us to reach our Season Ticket Holders very efficiently.  Other updates may come via U.S. Mail, Federal Express or a personal call from your Fan Relations Specialist.

If you are not currently receiving this information, there may be a number of reasons including:

  • We do not have your most current contact information
  • An unsubscribe request associated with your email address was submitted to us
  • The email settings currently associated with your address do not permit emails from the San Jose Earthquakes

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o What are my parking options as a Season Ticket Holder?

As a NetSuite VIP On-Field seatholder, you are entitled to one complimentary VIP Parking pass per four seats you own.  Additionally, season ticket holders have the option to purchase full season parking passes at a discounted rate. 

Please note: Lot 4 is the only lot in which tailgating is permitted.

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