FAQs

How can I claim tickets for home games?
Capacity for the first two home games will be limited to 20%. Tickets to the first two home games will be available on a first-come, first-served basis with Season Ticket Holders having priority access to tickets.  During the Season Ticket Holder window, which will be communicated through email and by Account Services representatives, a Season Ticket Holder will be able to log into his/her account manager and select seats in pod seating for family members and/or with trusted acquaintances. Season Ticket Holders that are unable to secure tickets during the initial on-sale will have priority access to the allocation of tickets for the next three home games. 

How much time do Season Ticket Holders have to decide if they want to come out to a game?
Tickets for the first games back will be available on a first-come, first-served basis, with Season Ticket Holders receiving priority access. The window for Season Ticket Holders to purchase will be open for three days, however, tickets are likely to sell out. 

How can I get a seat close to my friends/family?
During the Season Ticket Holder purchase window, we recommend coordinating with other Season Ticket Holders you wish to sit near when selecting seats. 

How many seats are in a pod?
Pods will be set up between one and six seats, with six-foot distance between pods. 

How do I access my tickets?
Tickets will be available on the PayPal Park App. All events will be mobile only for a contactless experience. 

How will general admission work?
General admission is not currently available. Until local guidance allows, all fans will be in assigned seats in pods. 

What are the mask requirements?
Face coverings are required at all times. Limited exceptions include:

  • Children under the age of 2
  • While actively eating or drinking in your seat

All fans must bring their own CDC-approved face covering. Face coverings must be worn over the nose and mouth, and must be worn prior to arrival at the entry gates. Fans should maintain a six-foot distance from anyone not in their pod at all times. 

What will happen to my season tickets if I don’t feel comfortable coming out to a game?
Credit will remain in your account until you feel comfortable returning. 

Can I sit with other Season Ticket Holders in my pod?
You can sit with trusted acquaintances if you purchase under one account. Pods are limited to three households and you must remain in your assigned seat during the event. 

How many tickets can Season Ticket Holders claim?
Season Ticket Holders can claim up to eight tickets, however are pods limited to six people. 

Can Season Ticket Holders travel for away matches?
Each team is currently basing their attendance on state and local laws. Please check with your Account Service representative for more information on any games you wish to travel to.

How early are we able to enter the stadium?
Stadium gates will open 90 minutes prior to kickoff.

Which parking lots will be open?
Audi Lot, Parking Structure 1 and Parking Structure 2. For directions to all lots please use this link. https://www.sjearthquakes.com/earthquakesstadium/parking-directions

What are the rules for tailgating?
Tailgating will not be allowed for the first two games of the season. Please check back for updates. 

Where do we enter the stadium? Main Gate and Audi Gate (Premium Accounts Only)
Audi Gate will be open for those who have a premium seat or have an ADA ticket. 

Will concession stands or food trucks be open?
Concession and food truck availability is TBD pending state guidance. Please check back for updates. 

Can fans go into the Quakes Team Store?
The main Quakes Team Store will be open and available to all fans visiting the stadium. Additionally, the Quakes Team Store located in the East corner of the Epicenter will be open on game days and available to fans in the stadium.

Will fans have the ability to customized jerseys?
Yes. The Quakes Team Store will offer the ability to customize jerseys on-site.  

Will the Box Office be open?
The Box Office will be open prior to kickoff to assist with digital tickets and provide customers service. No tickets will be available for purchase on match day and Will Call will be closed. 

Will there still be bag check at the stadium?
Under the current state guidelines, bag check will not be available. Clear backpacks under 14" x 14" x "6" and all drawstring bags under 14" x 14" x 6" are allowed into the stadium. Mini purse backpacks of any kind are NOT permitted.  

How season ticket holders use their discount?
The Season Ticket Holder discount for merchandise and food trucks (if they are permitted in stadium) is uploaded to the ticketing portion of your PayPal Park App. Simply present your mobile ticket to the cashier. 

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Ticketing & Seating

FAQs | Entry, Exit & Venue Access | Ticketing & Seating | Cleaning/Sanitation | Mask | Food & Beverage

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