Frequently Asked Questions
Yes! You will just need to log into your online account manager, select the game you want to manage and choose the option to print.
Yes! You will be able to access them on your mobile device. Just remember that if you find the misplaced tickets, the most recent version of the ticket will be the only valid ones.
Yes. Digital and mobile ticketing reduces the potential for fraud or duplicated tickets being sold to unknown buyers. The Earthquakes are able to track barcodes through digital tickets to better ensure the validity of a given ticket to the end user.
No, parking passes will also be managed digitally or on your mobile device and scanned upon entry.
No! You will just use your email address associated with your Season Ticket Account. If you do not know your password, click forgot password and you will be prompted to reset.
Yes, the QR code will be valid at the gate.
Check out how to print your tickets in this video.
Yes! You will want to head to the event ledger and click the Transfer & Resale button on the right of the box to edit or cancel a posting.
Yes! As long as the recipient has not accepted the offer and claimed the tickets to their account you can rescind the offer.
Yes! Tickets and parking can be added to the Apple Wallet on a game-by-game basis. Choose the event that you would like to add your tickets and/or parking to your Wallet for. Hit the ‘view’ icon on the specific event to bring up the tickets and barcodes. Scroll to below the barcode and there will be a clickable ‘Add to Apple Wallet’ icon. After clicking the icon, an additional screen will pop up with your seating locations and barcodes. To finalize the tickets move to the Wallet, press the ‘Add’ button in the top right corner of the screen. Now you will have to do this individually for each game, but once they are all downloaded your passes will be listed in chronological order in the Wallet App.