The Official Earthquakes App Powered by Tixr

Download the new Earthquakes app, powered by Tixr

Stay connected with all things Quakes and to easily access your tickets. To see how to access your tickets through the app, click here.

Download the app on iOS Here

Download the app on Android Here

Tixr Ticketing FAQ's

Can I use a screenshot of my ticket?

No, due to new rotating barcode technology to keep tickets secure, screenshots will not be valid. You must present your mobile ticket on your phone for access into PayPal Park.

How to access and use contactless tickets

What if I have no reception at the stadium?

To ensure seamless entry, we highly recommend downloading your tickets to your phone before arriving to the game. Save the tickets to your wallet, as screenshots will not be accepted.

How to add tickets to your wallet

Can I still print my tickets from home?

Tickets for all San Jose Earthquakes games will no longer include a printable PDF option. This decision was made to protect the integrity of your season tickets and to prevent fraud and counterfeit problems that often accompany PDF tickets. Printed PDF tickets WILL NOT be accepted at PayPal Park for admittance.

Why do the San Jose Earthquakes use Secure Digital Tickets?

A digital ticket is the safest, most convenient and flexible way to receive and manage tickets while increasing protection against fraud.

Digital tickets provide:

• Quick and easy entry to PayPal Park using your mobile phone or smart device
• Instant access to all your season tickets through Tixr
• The ability to manage, transfer and sell your tickets at any time
• An easy way to go green by printing less paper
• Reduced risk of lost, stolen, counterfeit or forgotten tickets

Can I have multiple tickets on a single phone?

Yes, you can swipe to view multiple tickets within your account, however, transferring each attendee their ticket is the preferred way of entering PayPal Park.

Transferring tickets provide:

• A way for all ticket holders to obtain event updates during an event, if applicable.
• Accessibility to their seat information at all times.
• An easy way to enter PayPal Park without having to wait for your friends and family.

How do I resell my Earthquakes tickets?

If resale is enabled for your match, you can list your tickets directly through the Earthquakes App (powered by Tixr), the Tixr mobile app, or your account at Tixr.com. 

To resell your tickets:

1. Log in and open your Wallet.

2. Select your event.

3. Click or tap Sell (if you don’t see it, your tickets are not eligible).

4. Choose your tickets and set your price.

5. Confirm your listing.

Your tickets remain in your Wallet until they sell. Once sold, your original ticket is automatically invalidated, a new ticket is issued to the buyer, and your payout is sent within 3–5 days after the event ends.

For full details and eligibility requirements, visit How to List Tickets for Resale.

How do I transfer my Earthquakes tickets to someone else?

San Jose Earthquakes tickets can be transferred through the official Earthquakes App (powered by Tixr), the Tixr mobile app, or your account at Tixr.com.

Ticket transfers are no longer managed through Ticketmaster Account Manager.

To transfer your tickets:

1. Log in to the Earthquakes App, the Tixr app, or your account at Tixr.com.

2. Open your Wallet.

3. Select the event and tap or click Transfer (if you don’t see it, your tickets are not eligible for transfer).

4. Choose your tickets and enter the recipient’s email address.

5. Complete the transfer.

The recipient will receive an email with instructions to accept the tickets. Once accepted, the tickets will appear in their account.

For full step-by-step instructions and screenshots, visit How to Transfer Tickets.

Can I manage my tickets on my desktop instead of my mobile device?

You can manage your tickets from your computer, but you will need a ticket on your mobile device to enter the game.

What if I have additional questions regarding digital ticketing?

Please contact your account service representative if you have any questions, comments of concerns about this process. If you don’t have a designated representative please reach out to the Account Service Team at: accountserviceteam@sjearthquakes.com or call into our main line at (408) 556-7700 and select option 1. Season Ticket Holders also get 4 ticket exchanges, reach out to your representative to do that.